Return Policy

  • We offer a full refund of purchase (minus original shipping costs) if returned unopened within 30 days of receiving order.
  • We offer full refunds to defective products (i.e. leaked container caused by physical malfunction of container, not caused by damage in transit)
  • Return shipping is the customer’s responsibility

Overall Shipping Policy

  • We are a small, 2-person family business and manage every aspect of the business ourselves, including the production of our products and shipping. Because we hand make every item and pack and ship directly from our workshop, processing of orderings can take anywhere from 5-7 business days. In most cases, we process orders within 3-5 business days Mon-Fri but restocks, product launches and holidays can result in larger than normal order volume and slow down processing. For all orders placed on our restock days (Sundays), please allow up to a maximum of 7 business days for your order to be processed and shipped. Orders placed during product launches or holidays can take up to 7-10 business days to ship. Once shipped, you will receive an email with your tracking number. If you cannot locate this email, be sure to check both junk and spam folders from a laptop or desktop. We also encourage making an account with us to track your order status.
  • Due to the nature of our fulfillment process, once your order is placed we normally cannot change your shipping address, information, or delay/postpone your order. For any questions regarding your shipping information, or questions regarding orders please contact us at our email: helloforeverhealthy@gmail.com
  • The notes section in your order may not be used to change address, delay/postpone your order, or make any adjustments in fulfillment as the fulfillment process is automated and the notes will not be taken into account.
  • Please note that once your order has left our workshop and is in the hands of the postal courier, Forever Healthy Hair Co. cannot be held responsible for issues that may occur during shipping including lost items, delays and damaged items. This being said, we strongly suggest you track your order to the day and hour that way you can retrieve it immediately.
  • Lost/Stolen Items: Sometimes USPS loses packages or delivers to the wrong address. If you suspect your package has been stolen or lost, you have to file a claim with USPS. USPS will not let us (the sender) make a claim, only the customer (recipient), whose name the order was placed in. Sometimes customers make errors/typos with their shipping address. This can be confirmed by reviewing your confirmation email.

Domestic Shipping Policy

  • Flat-rate shipping of $8.99 on all orders within the United States.
  • Orders placed between 8am – 10am EST should be processed in 3-5 business days.
  • Weekend delivery is not available.
  • Expected delivery times based on shipping option:
    – Flat-rate Priority Shipping: 2 business days (but expect delays due to Covid-19)

International Shipping Policy

  • We only ship to Canada
  • Flat Rate International Shipping is $25.99
  • International Shipping Details:
    • Packages should be delivered within 7 – 10 business days
    • Weekend delivery is not available.
    • If your item doesn’t arrive within 4-5 weeks, you can file a lost package claim with USPS before the 60 day period.

International Shipping Customs, Duties & Taxes

  • International shipping rates cover shipping charges only. Duties, taxes and carrier brokerage fees are not included in your order amount at checkout. Duties and taxes may be due to the parcel carrier upon delivery. These fees will be assessed by the parcel carrier, and must be paid by the order recipient.
  • Customs policies vary widely from country to country; please contact your local customs office for more information. When customs clearance procedures are required, it may cause delays beyond our delivery estimates.

Additional Considerations

  • Customs: customs offices in some countries require the recipient (importer of record) to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, Tax ID, or CPF.
  • Forwarding Companies: We strongly advise against the use of a forwarding company for various reasons. The use of such companies will void the USPS insurance, and we and USPS will be unable to provide assistance with tracking, filing claims, etc. We are also unable to supply the requested forms. Lastly, since we do not ship internationally, we do not collect VAT tax, and sending via forwarder may attempt to bypass VAT tax. Please reframe from using these companies.

How to make a return:

Email us at helloforeverhealthy@gmail.com with pictures and description of your order experience. You may also reach us on Instagram quicker at @foreverhealthyhair